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Frequently Asked Questions

Yes, Sip Steeple is committed to providing high-quality organic tea blends. All of our teas are certified organic and sourced from reputable, sustainable tea growers. We ensure that our teas meet strict organic standards and are free from synthetic pesticides, herbicides, and fertilizers to offer you the purest and most natural tea experience.

Sip Steeple offers a wide variety of organic tea blends to suit different tastes and preferences. Our tea blends are categorized by type (e.g., black, green, white, herbal) and flavor profile (e.g., fruity, floral, spicy). You can also find descriptions and tasting notes for each blend on our website. If you need further assistance in choosing a tea blend, feel free to contact our customer support team for personalized recommendations based on your preferences.

To maintain the freshness and quality of your Sip Steeple tea blends, store them in a cool, dry place away from direct sunlight and strong odours. We recommend either keeping them in the zip lock pouch that they are packed in, or using an airtight, opaque container to prevent exposure to air, moisture, and light, which can degrade the tea's flavour and potency over time. Proper storage will help prolong the shelf life and ensure the best taste and aroma for your tea.

While many of our tea blends are made from natural ingredients, it's essential to consult with your healthcare provider before consuming any herbal teas or supplements during pregnancy or while nursing. Some herbs and ingredients can have contraindications or effects on pregnant or nursing women. Always check the ingredients listed on the product page and consult with your healthcare provider to ensure a particular blend is safe for your specific situation.


We aim to have every order shipped within 24 hours or being placed.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier's website. Alternatively, you can track your order by logging into your account and viewing your order history.

Currently, we do not ship Internationally. However, feel free to sign up to our newsletter to be notified of any changes regarding shipping outside of Australia.

If your package is lost or damaged in transit, contact us at as soon as possible. We will typically work with the courier service to investigate the issue and may be able to offer a replacement or refund in some cases.


We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay and Google Pay.

We prioritize the security of customer payment information and use secure socket layer (SSL) encryption to protect sensitive data during online transactions. Additionally, we employ third-party payment processors, which adhere to industry-standard security protocols such as PCI-DSS compliance.

To apply a discount code or gift card, enter the code during the checkout process. There is a designated field for entering the code, labelled 'Discount Code'. After entering the code, click 'Apply'. If the code is valid, the total amount due should update accordingly.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, please contact info@sipsteeple,com to request a refund.

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